27 July 2016
Believe it or not, some salespeople don’t like to talk to prospects about money. And yet why would you expect to meet with someone for the purpose of doing business without talking about the financial side of it?
23 April 2015
This is the second article in our series on the “Trusted Advisor”, and in it we’re going to think about expectations – getting what you want. You see, quite often there’s a significant difference between what y
10 April 2015
We have to make promises to our customers but how often do we stand back and think about whether the promises we make are genuinely being matched by what we can and do deliver?
27 March 2015
The customer is always right, right? Whatever the customer wants we do – whatever it is that we have to in order to deliver, we bend over backwards to do it. We promise the stars and hope that the moon will be enough;
selling skills (27)
persuasion (9)
sales (8)
sales skills (7)
selling (5)
recession (4)
marketing (4)
discounting (3)
attitude (3)
sales mistakes (3)
customer service (3)
